Shipping policy
Thank you for visiting and shopping at Ilse Grace.
All digital products which don’t require shipping will be send through a link that you will receive via an email free of charge once the payment of the goods has been received.
Through the download-link you will obtain the mp3, word, pdf or zip file. If you ordered bundled songs, you will receive a zip-file which include the different mp3-files. You can extract the files using any zip-extract-software or with “7-Zip” which is free software with open source. To download and install go to: 7-zip.org.
All physical products will be shipped from Belgium within 2 to 3 business days. The delay can be longer if the product needs to be manufactured based on demand. In case manufacturing time is involved it will clearly be mentioned in the product description.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Local customers can choose to “pickup” their delivery in Lier, Belgium. This pickup is free of charge and can be selected by changing the delivery address.
For a local pickup an appointment is mandatory. You receive the details after checkout.
Following shipping charges for your order will be calculated and displayed at checkout.
| Delivery zone | Estimated delivery time | Cost (max 1kg) |
| Belgium | 1 – 3 business days | € 7,00 |
| Rest of Europe | 3 – 5 business days | € 15,00 |
| Rest of the World | 3 – 10 business days | € 25,00 |
Delivery delays can occasionally occur.
Customs, Duties and Taxes
Ilse Grace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Ilse Grace is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.